What is the first step after establishing contact with a patient?

The first step after establishing contact with a patient is to ask if they have a new prescription. This step is crucial as it allows the optician to understand the patient's current visual needs and any updates in their vision care. Knowing whether the patient has a new prescription ensures that the optician can adjust their approach based on the recent changes in the patient's vision.

Establishing this context early on can also facilitate a productive discussion about the patient's history, symptoms, and future needs. This foundational information is essential before proceeding with any specific measurements or assessments, as it guides the optician's process in addressing the patient’s requirements effectively.

Asking about a new prescription initiates an important dialogue that moves the consultation forward in a patient-centered manner, making it a logical and effective first step following initial contact.